Striving for customer satisfaction

We striveto ensure that all of our customers arehappy with absolutelyall products and services
that we provide.

If you’ve got a question we haven’t answered for you on the website you can get in touch at


Shipping your Aileron Professional Pilot Logbook within UK is at no additional cost. We ship via tracked courier service and we endeavour to have your book arrive within 7-10 working days from the time you place your order. Please be aware that due to the bespoke nature of each book and our made-to-order service, these times may vary.

For shipping outside of the UK but within Europe there is an additional fee of £15 which will be added to the order price upon checkout.

Import Tax and VAT for International and European Orders:When ordering from outside the UK, particularly within Europe, at Aileron, please be aware that import tax and Value Added Tax (VAT) may apply to your international shipment. These charges are the responsibility of the customer and are not included in our product prices. Import tax, in particular, is payable by the customer and is determined by your country's customs and tax regulations. To understand and prepare for these potential charges, we recommend checking with your local customs office or government agency. Should you have any questions or need assistance, our dedicated customer support team at Aileron is here to help. We appreciate your trust in Aileron and look forward to providing you with exceptional products and services for your international and European orders.

Returning an item

Returns and Cancellations: Our Commitment to QualityAt Aileron, we take pride in being a small company with a strong commitment to craftsmanship. Our products are not mass-produced; instead, they are meticulously handcrafted by skilled artisan bookbinders who pour their expertise and creativity into every piece. This dedication to creating personalized and unique items sets us apart but also comes with certain considerations regarding returns and cancellations.
Cancellation Policy:As each of our products is tailor-made to your individual preferences, we typically start the production process shortly after your order is placed. For this reason, we kindly ask you to consider your purchase carefully. Once the production process has begun, cancellations may not always be possible. However, we are here to assist you to the best of our ability, and we encourage you to get in touch with our customer support team as soon as possible should you need to cancel your order.

For shipping outside of the UK but within Europe there is an additional fee of £15 which will be added to the order price upon checkout.

Returns and Refunds:We understand that sometimes circumstances change, and you may find it necessary to return a product. Due to the personalized and unique nature of our handcrafted items, returns can be challenging. When a product is personalized, it becomes non-recyclable, non-reusable, and not resellable. Therefore, we may not be able to accept returns for personalized items unless they arrive damaged or faulty. If your product does not meet our quality standards or arrives in less than perfect condition, please contact us promptly, and we will work to resolve the issue to your satisfaction.
For non-personalized items, we may be able to accept returns under specific conditions.
If you believe your product has arrived damaged pleasecontact usas soon as possible.Aesthetic Variation

Thebeautyof leatherand the hand crafted finish of Aileron Logbooks is thatyou receive aunique and personalproductwith every cut. Before you purchase, please be aware that the product will vary and
change over time. As a result of variations in lighting, monitor/screen settings and the variation in
natural material, images on the website may not be identical the products shipped.Colour orgrain
dissatisfaction will not be a valid reason for a return.Make sure you check out Aileron and our customers on social mediato seea true variety of our products in action.

For any returned faulty items, we will refund the cost of the shipping in addition to the cost of your Log Book once the item is received and the condition verified by our Customer Support team.

Please ensure you keep your receipt of postage as you may be asked to provide proof of postage.


YOURINFORMATIONWhen you purchase a product or service from Aileron Group, in order to take payment anddelivery your items, we collect the personal information you provide us with such as your name,address and email address.​​When you access and use our Service, our host (Weebly) automatically collects and store in logfiles your Internet Protocol (IP) address, browser type, internet service provider (ISP),referring/exit pages, operating system, date/time stamp, clickstream data, and other userinformation as part of our Service analytics (individually and collectively, “AutomaticallyCollected Information”) to analyse trends in the aggregate and administer the Service. We usemobile application platform permissions when collecting other information from you. We do notlink this automatically collected data to other information we collect about you.​​Email marketing (if applicable): With your permission, we may send you emails about AileronGroup, new products and other updates.​

CONSENTWhen you provide us with personal information to complete a transaction, verify your credit card,place an order, arrange for a delivery or return a purchase, we imply that you consent to ourcollecting it and using it for that specific reason only. If we ask for your personal information fora secondary reason, like updates, we will either ask you directly for your expressed consent, orprovide you with an opportunity to say no.​​
How do I withdraw my consent?​​
If you would like to withdraw your consent for us to contact you, use or disclose yourinformation, at any time, you can contact the team ​​
We may disclose your personal information if we are required by law to do so or if you violateour Terms of Service.​​
Aileron Group’s store is hosted on Weebly. Weebly provides us with the online e-commerceplatform that allows us to sell our products and services to you.​​Credit card payments to Aileron Group are taken through Stripes Secure Payment system. Thismeans that Aileron Group does not have knowledge of nor do we store your credit card details.Stripes privacy policy can be viewed by following this link you do not wish to pay using your credit card via Stripe you also have the option of makingpayment through Paypal. Aileron Group does not know or store your credit card details. Paypal’sprivacy policy can be viewed following this link ​​

The third-party providers used by us will only collect, use and disclose your information to theextent necessary to allow them to perform the services they provide to us.​​However, certain third-party service providers, such as payment gateways and other paymenttransaction processors, have their own privacy policies in respect to the information we arerequired to provide to them for your purchase-related transactions.​​For these providers, we recommend that you read their privacy policies so you can understand themanner in which your personal information will be handled by these providers.​​In particular, remember that certain providers may be located in or have facilities that are locateda different jurisdiction than either you or us. So if you elect to proceed with a transaction thatinvolves the services of a third-party service provider, then your information may become subjectto the laws of the jurisdiction(s) in which that service provider or its facilities are located.​​As an example, if you are located in Canada and your transaction is processed by a paymentgateway located in the United States, then your personal information used in completing thattransaction may be subject to disclosure under United States legislation, including the Patriot Act.​​Once you leave our store’s website or are redirected to a third-party website or application, youare no longer governed by this Privacy Policy or our website’s Terms of Service. ​​
LINKSWhen you click on links on our store, they may direct you away from our site. We are notresponsible for the privacy practices of other sites and encourage you to read their privacystatements.​

Cookies are small files that a site or its service provider transfers to your computer's hard drivethrough your web browser (if you allow) that enables the site's or service provider's systems torecognize your browser and capture and remember certain information. For instance, we usecookies to help us remember and process the items in your shopping cart. They are also used tohelp us understand your preferences based on previous or current site activity, which enables us toprovide you with improved services. We also use cookies to help us compile aggregate data aboutsite traffic and site interaction so that we can offer better site experiences and tools in the future.​​We may contract with third-party service providers to assist us in better understanding our sitevisitors. These service providers are not permitted to use the information collected on our behalfexcept to help us conduct and improve our business.​You can choose to have your computer warn you each time a cookie is being sent, or you canchoose to turn off all cookies. You do this through your browser (like Netscape Navigator orInternet Explorer) settings. Each browser is a little different, so look at your browser Help menuto learn the correct way to modify your cookies. If you turn cookies off, you won't have access tomany features that make your site experience more efficient and some of our services will notfunction properly. However, you can still place orders over the telephone by contacting customerservice.

By using this site, you represent that you are at least the age of majority in your country orprovince of residence, or that you are the age of majority in your country or province of residenceand you have given us your consent to allow any of your minor dependents to use this site.​

We reserve the right to modify this privacy policy at any time, so please review it frequently.Changes and clarifications will take effect immediately upon their posting on the website. If wemake material changes to this policy, we will notify you here that it has been updated, so that youare aware of what information we collect, how we use it, and under what circumstances, if any,we use and/or disclose it.​​
If our store is acquired or merged with another company, your information may be transferred tothe new owners so that we may continue to sell products to you.​​

If you would like to: access, correct, amend or delete any personal information we have aboutyou, register a complaint, or simply want more information, simply contact us

Terms of Service

Thiswebsite is operated by Aileron Group. Throughout the site, the terms “we”, “us” and “our” 
refer to Aileron Group. Aileron Groupoffers this website, including all information, tools and 
services available from this site to you, the user, conditioned upon your acceptance of all terms, 
conditions, policies and notices stated here.​

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree 
to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those 
additional terms and conditions and policies referenced herein and/or available by hyperlink. 
These Terms of Service apply to all users of the site, including without limitation users who are 
browsers, vendors, customers, merchants, and/ or contributors of content.​

Please read these Terms of Service carefully before accessing or using our website. By accessing 
or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree 
to all the terms and conditions of this agreement, then you may not access the website or use any 
services. If these Terms of Service are considered an offer, acceptance is expressly limited to 
these Terms of Service.​

Any new features or tools which are added to the current store shall also be subject to the Terms 
of Service. You can review the most current version of the Terms of Service at any time on this 
page. We reserve the right to update, change or replace any part of these Terms of Service by 
posting updates and/or changes to our website. It is your responsibility to check this page 
periodically for changes. Your continued use of or access to the website following the posting of 
any changes constitutes acceptance of those changes.COPYRIGHTThis website and its content is copyright of Aileron Group Ltd © copyright 2016. All rights 
reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited 
other than the following: you may print or electronically copy extracts for your personal and 
non-commercial use only. You may copy the content to individual third parties for their personal 
use, but only if you acknowledge Aileron Group and this website as the source of the material. 
You may not, except with express written permission of Aileron Group, distribute or 
commercially exploit the content. Nor may you transmit it or store it in any other website or other 
form of electronic retrieval system. You further agree not to change or delete any proprietary 
notices from materials downloaded from this site.​
By agreeing to these Terms of Service, you represent that you are at least the age of majority in 
your state or province of residence, or that you are the age of majority in your state or province of 
residence and you have given us your consent to allow any of your minor dependents to use this 
site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use 
of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. A breach or 
violation of any of the Terms will result in an immediate termination of your Services.​
We reserve the right to refuse service to anyone for any reason at any time.​
You understand that your content (not including credit card information), may be transferred 
unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and 
adapt to technical requirements of connecting networks or devices. Credit card information is 
always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, 
resell or exploit any portion of the Service, use of the Service, or access to the Service or any 
contact on the website through which the service is provided, without express written permission 
by us. The headings used in this agreement are included for convenience only and will not limit 
or otherwise affect these Terms.​

We are not responsible if information made available on this site is not accurate, complete or 
current. The material on this site is provided for general information only and should not be relied 
upon or used as the sole basis for making decisions without consulting primary, more accurate, 
more complete or more timely sources of information. Any reliance on the material on this site is 
at your own risk. This site may contain certain historical information. Historical information, 
necessarily, is not current and is provided for your reference only. We reserve the right to modify 
the contents of this site at any time, but we have no obligation to update any information on our 
site. You agree that it is your responsibility to monitor changes to our site.​

Prices for our products are subject to change without notice. We reserve the right at any time to 
modify or discontinue the Service (or any part or content thereof) without notice at any time. We 
shall not be liable to you or to any third-party for any modification, price change, suspension or 
discontinuance of the Service.​

Certain products or services may be available exclusively online through the website. These 
products or services may have limited quantities and are subject to return or exchange only 
according to our Return Policy. We have made every effort to display as accurately as possible the 
colours and images of our products that appear at the store. We cannot guarantee that your 
computer monitor's display of any colour will be accurate. We reserve the right, but are not 
obligated, to limit the sales of our products or Services to any person, geographic region or 
jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All 
descriptions of products or product pricing are subject to change at anytime without notice, at the 
sole discretion of us. Although we strive for a high quality product and outstanding customer 
service, we do not warrant that the quality of any products, services, information, or other 
material purchased or obtained by you will meet your expectations, or that any errors in the 
Service will be corrected.​

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or 
cancel quantities purchased per person, per household or per order. These restrictions may include 
orders placed by or under the same customer account, the same credit card, and/or orders that use 
the same billing and/or shipping address. In the event that we make a change to or cancel an 
order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number 
provided at the time the order was made. We reserve the right to limit or prohibit orders that, in 
our sole judgment, appear to be placed by dealers, resellers or distributors.​

You agree to provide current, complete and accurate purchase and account information for all 
purchases made at our store. You agree to promptly update your account and other information, 
including your email address and credit card numbers and expiration dates, so that we can 
complete your transactions and contact you as needed.​

We may provide you with access to third-party tools over which we neither monitor nor have any 
control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as 
available” without any warranties, representations or conditions of any kind and without any 
endorsement. We shall have no liability whatsoever arising from or relating to your use of 
optional third-party tools. Any use by you of optional tools offered through the site is entirely at 
your own risk and discretion and you should ensure that you are familiar with and approve of the 
terms on which tools are provided by the relevant third-party provider(s). We may alsooffer new 
services and/or features through the website (including, the release of new tools and resources). 
Such new features and/or services shall also be subject to these Terms of Service.​

Certain content, products and services available via our Service may include materials from 
third-parties. Third-party links on this site may direct you to third-party websites that are not 
affiliated with us. We are not responsible for examining or evaluating the content or accuracy and 
we do not warrant and will not have any liability or responsibility for any third-party materials or 
websites, or for any other materials, products, or services of third-parties. We are not liable for 
any harm or damages related to the purchase or use of goods, services, resources, content, or any 
other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand 
them before you engage in any transaction. Complaints, claims, concerns, or questions regarding 
third-party products should be directed to the third-party.​

If, at our request, you send certain specific submissions (for example contest entries) or without a 
request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether 
online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at 
any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any 
medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay 
compensation for any comments; or (3) to respond to any comments. We may, but have no 
obligation to, monitor, edit or remove content that we determine in our sole discretion are 
unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise 
objectionable or violates any party’s intellectual property or these Terms of Service. You agree 
that your comments will not violate any right of any third-party, including copyright, trademark, 
privacy, personality or other personal or proprietary right.